Shipments and returns

Shipping - I use DHL express for international delivery which usually takes 2-5 working days depends on the customer's location. Producing time for custom orders 2-3 weeks. 

EmbroideryShopUA® stands behind the quality of everything we sell and hope you’re happy with your order.  Our products are fully warrantied against defects in materials and workmanship. 
All production from EmbroideryShopUA made by custom orders, and the same time we offer returns, exchanges, changes or alterations if you unsatisfied with it.  
For exchange or return your item(s) please follow:
contact us withing 10 days of delivery
Items purchased online must be returned within 14 days of delivery
Items must be unused and unwashed, at same condition they were sent
Shipping rates are not refundable.
Thank you so much!
Love and hugs!